Frequently Asked Questions

HOW DO I ORDER

Step 1. Download the standard box drawing in PDF, IGES or DXF format. along with the value added matrix - click here (pdf)

 

Step 2. Edit the drawing and Value added matrix with your machining requirements

Download Value Added Matrix here

 

Step 3. E-Mail or fax back the amended drawing and value added matrix

Email our technical support team

boxes@dem-uk.com OR

 

Telephone our technical support team

Wayne Coxon on +44 (0) 1724 273235 OR

Nicola Kissaglis on +44 (0) 1724 273206

 

Fax our technical support team on +44 (0) 1724 280353

 

Step 4. We will confirm drawing details and issue a drawing reference number

A drawing reference number is supplied by our technical support team once a drawing has been agreed by both parties.

 

Step 5. Order on-line quoting this drawing reference number

 

Step 6. We will acknowledge your order via email

 

Step 7. Your goods will be despatched within 2 weeks of placing your order

 

WHAT IF I HAVE A SAMPLE BOX

Alternately you could send us a sample box, we will then produce a drawing for you to approve and issue you a drawing reference number.

 

Email our technical support team boxes@dem-uk.com

Telephone our technical support team +44 (0) 1724 273235 (Wayne Coxon)

Fax our technical support team on +44 (0) 1724 280353

 

DRAWING FORMATS

We are happy to receive drawings in 3D (IGES) or 2D (DXF) or in PDF format.

 

WE CAN ENGINEER OTHER MANUFACTURERS ENCLOSURES PLEASE CONTACT US FOR MORE DETAILS

We are happy to machine all boxes from any manufacturer.

 

FINISHING SERVICES

Additional finishing services are available. Please send us the details by fax or email by completing the Value Added Matrix - Download Value Added Matrix here